Privacy Policy

Who we are

Our website address is: https://strangemattercoffee.com.

Strange Matter Coffee operates coffee shops and an online store where customers can purchase coffee, merchandise, and subscriptions.

Information we collect

When you interact with our website, we may collect the following information:

Order and account information

When you place an order or create an account, we collect information needed to process your purchase, including:

  • name

  • billing and shipping address

  • email address

  • phone number (if provided)

  • payment information

  • order history

This information is used to process orders, manage subscriptions, provide customer service, and communicate about purchases.

Payment information is processed securely by third-party payment providers used by our online store. Strange Matter Coffee does not store full credit card numbers on our servers. Payment processors may store and process billing information in order to complete transactions and manage subscription renewals.

 

Subscription information

If you purchase a coffee subscription, we store the information required to manage your recurring order, including:

  • shipping address

  • billing details

  • subscription preferences

  • order and renewal history

Customers can manage their subscriptions, update addresses, and update payment methods through their account dashboard.

Subscription billing

If you purchase a subscription product, your payment method will be charged automatically according to the delivery schedule you select. Subscription orders renew automatically unless canceled.

Customers may manage, pause, skip, or cancel their subscription through their account dashboard.

Payment information used for subscription renewals is securely stored and processed by our payment providers and is not stored directly on Strange Matter Coffee’s servers.

Mailing list

If you sign up for our mailing list, we collect your email address in order to send updates about products, promotions, or events. You may unsubscribe from these communications at any time using the unsubscribe link in our emails.

Cookies

Our website uses cookies to improve your experience.

Cookies may be used to:

  • keep items in your shopping cart

  • allow customers to log into their accounts

  • remember site preferences

  • improve site performance and analytics

Most web browsers allow you to control or disable cookies through your browser settings.

Analytics

We may use website analytics tools to understand how visitors use our site. These tools may collect information such as:

  • pages visited

  • time spent on the site

  • referring websites

  • general geographic location

This information helps us improve our website and customer experience.

Analytics services may use cookies or similar technologies to collect usage information.

Who we share your data with

We share information only with the services necessary to operate our business and fulfill orders. This may include:

  • payment processors

  • shipping carriers

  • email service providers

  • website hosting and analytics providers

These services only receive the information required to perform their functions.

We do not sell or rent customer personal information.

In order to prevent fraud and protect our customers, certain order information may also be reviewed through fraud prevention or payment verification services used by our payment providers.

How long we retain your data

We retain order and account information for as long as necessary to:

  • maintain customer accounts

  • manage subscriptions

  • comply with tax and accounting requirements

  • provide customer support

Customers may request deletion of their account information, except where we are required to retain data for legal or financial recordkeeping.

Your rights over your data

If you have an account on this website, you may:

  • view and update your account information

  • update your shipping and billing details

  • manage your subscription settings

You may also request a copy of the personal data we hold about you or request deletion of your personal data, subject to legal or administrative requirements.

Requests can be made by contacting us at:

[email protected]

Where your data is processed

Information collected through this website may be processed by third-party services used to operate our online store, process payments, and deliver orders.

Contact

If you have questions about this privacy policy or your personal data, you can contact us at:

[email protected]

Shopping Cart